Refund policy

Because all photographic prints, acrylic pieces, and other photographic products are made-to-order, all sales are final. I do not accept returns, cancellations, or exchanges.

I only replace items if they arrive damaged during transit or feature verified manufacturing defects. Please note that due to individual monitor brightness and color calibration settings, final print colors may vary slightly from what you see on your screen. Additionally, different print formats — including fine art paper, acrylic, and canvas — may render colors and contrast differently by nature of the medium.

Crucial Limitation on Replacements  Approved replacement orders will only be printed using the exact original image file and size from your initial purchase. File alterations, image substitutions, or size changes are strictly prohibited on replacement orders. If you wish to receive a different image or size, you must place a new order at your own expense.

How to Report Delivery Damage  

If your order arrives damaged, please do not refuse the shipment from the carrier. Accept the package and contact me within 3 business days of delivery by following these steps:

• Keep all items and packaging. Do not discard the box or the damaged art piece.
• Email me at dcwardphoto@gmail.com with your order details and attach clear photos showing:
  • The specific area of damage on the print or product
  • The condition of the external shipping box (including dents, creases, or puncture marks)
  • The shipping label with tracking details clearly readable

Resolution Process  Once I receive your photos, I will submit a claim to the print lab and shipping carrier within 2 business days. If the damage is verified, a replacement order will be fast-tracked to you using the original files at no extra cost. Refunds are not issued for damaged items — I provide exact replacements only.